In fact, although integrated messaging has yet to be fully realized, businesses are already feeling the financial pinch of supporting in-house messaging systems. Creative Networks Inc. (CNI), a leading IT consultancy firm, estimates that the cost of in-house hardware, software and technical administration for a typical messaging system exceeds $650 per employee per year. Despite this hefty investment, many organizations still have to deal with significant downtime, constrained capacity and rapidly outdated technology. (more…)